Refund policy
Return Policy
We offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.
Eligibility for Returns:
- Items must be in the same condition as received — unused, unworn, with tags attached, and in original packaging.
- A receipt or proof of purchase is required.
- Items purchased as part of a limited-time promotion, discounted offer, or sale are final sale and are not eligible for return or refund unless the item arrives defective or damaged.
To start a return, contact us at thetrendyhives@gmail.com. If your return is accepted, we'll send you return instructions. Return shipping is the responsibility of the customer. Items sent back without prior approval won't be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to get what you want is to return the original item and place a new order for the replacement.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.